PRIVACY POLICY

Kokoro has not and will not sell or rent your Personal Information to third parties for their direct marketing purposes. Except as disclosed below, you should never receive solicitations (i.e. "junk mail") from unaffiliated third parties as a result of shopping or visiting Kokoro.

Privacy and Security Policy


Last Updated July 1, 2013

I. General Information

II. Personal Information We Collect

III. Aggregate Information

IV. Cookies and Other Tracking Information

V. How We Use and Share Personal Information

VI. Privacy Preferences/Opt-Out

VII. Security

VIII. Children's Privacy

IX. Changes to Privacy Policy

X. Third Party Websites

XI. Miscellaneous

XII. Contact Information

XIII. Your California Privacy Rights

I. General Information

This website, and the various content, features and services offered on this website, however accessed and/or used, whether via personal computers, mobile devices or otherwise, and other interactive features, applications or downloads that are operated by us or made available by us (collectively, the "Site"), is owned and/or operated by Kokoro, LLC. (collectively, "Kokoro" "we," "us," "our" or similar pronoun). Kokoro is committed to respecting your online privacy and recognizes your need for appropriate protection and management of information you share with us. Kokoro has established this privacy and security policy ("Privacy Policy") to let you know what information we may collect from you on the Site and how we may use and share that information. Please take a moment to review the terms of our Privacy Policy. By using the Site, you agree to accept the terms of our Privacy Policy. Except as expressly provided herein, this Privacy Policy applies only to information that we collect on the Site and does not apply to information that we may collect by other means.

II. Personal Information; Changes to Personal Information

Personal Information means any information that may be used to identify an individual, including, but not limited to, first and last name, home or other physical address, telephone number, e-mail address, credit card information.

In general, you can visit the Site without telling us who you are or revealing any Personal Information about yourself. However, in order to make a purchase on the Site, we require you to register for an account and provide Personal Information. Moreover, other features or services may require you to provide Personal Information. For example, we may collect certain Personal Information if you choose to subscribe to a mailing list, participate in special offers, sweepstakes or other promotions, participate in our affiliate program or send questions or comments to us via e-mail. Of course, should you purchase any products on the Site, we will collect Personal Information from you, which we will use to fulfill your order and for other purposes consistent with this Privacy Policy. Depending on how you use the Site, we may also collect Personal Information if you include Personal Information in any content you upload to the Site, e.g. as part of a product review, by posting to our Facebook page or other social media site, or as part of a post in a chat room. We will also collect Personal Information from you where you voluntarily provide it to us, including where you submit a question to our customer service personnel or where you submit a job application through our Site.

For some features of the Site, you may be able to submit information about other people. If you make a purchase for another person on the Site and want it shipped directly to that person, you may submit the recipient's name, address and certain other contact information. Kokoro will use and store any such information that we collect from you about another person to carry out your request and for our own internal marketing purposes.

III. Aggregate Information

From time to time, Kokoro may collect general, non-personal, statistical information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page and which hyperlinks, if any, they "click" on. We collect this information through the use of "cookies" and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Site are most popular and to enhance the Site for visitors. We may group this information into aggregate visitor data in order to describe the use of the Site to our existing or potential business partners, sponsors, advertisers or other third parties, or in response to a government request. Kokoro may also group demographic and preferences information and responses to surveys that we collect from visitors into aggregate data for the same purposes. However, please be assured that this aggregate data will not be disclosed together with your Personal Information under these circumstances.

IV. Cookies and Other Tracking Technologies

Some of our web pages utilize "cookies" and other tracking technologies. A cookie is a small text file that a website transfers to an individual's hard drive. For example, we may use cookies to collect information about website activity, to maintain your shopping experience in our online store, and to make product recommendations to you. We do not save credit card information in cookies. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the Site may not function properly or may be slower if you refuse cookies. Moreover, your ability to complete a purchase may be compromised without enabling cookies in your Internet browser.

You may occasionally get cookies from our advertisers or other third parties with links on the Site (as in Section XII). We do not control these cookies. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; click stream patterns; and dates and times that our Site is accessed, and purchases. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that "serve up" web pages, automatically identify your computer by its IP address. We may link the information we record using tracking technologies to Personal Information we collect at the Site for our own internal marketing and advertising efforts. However, we do not share this Personal Information with third parties. In addition, we may use IP addresses and other tracking technologies to identify a visitor when we feel it is necessary to enforce the Site's policies, to protect the Site, our customers or others, or when we believe in good faith that the law or judicial requires it.

The Site may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology is an invisible graphic on a web page that is programmed to collect non-personally identifiable information and allows us to understand which pages you visit on the Site. These tracer tags are used to help us optimize and tailor the Site for you and other Site visitors and allow us to provide personalized services and advertising content. We may also work with third party advertising companies who may use cookies or web beacons to better provide advertisements about goods and services that may be of interest to you.

V. How We Use and Share Personal Information

How We May Use Your Information

With respect to the Personal Information we collect, we may retain and use that information for several purposes. For example, we may use your Personal Information in order to process and fulfill any purchases you make on the Site (including any customary follow-up or confirmation communications regarding such purchases), process your catalog requests, establish an account for you, update your auto-ship account, respond to your questions, send e-mails to our mailing list subscribers, or, if you include Personal Information in any content uploaded to our Site, e.g. as part of a product review or a post in a chat room, as part of displaying or distributing such uploaded content or as part of our marketing and promotional activities. We may also use Personal Information to ensure compliance with our policies and applicable law. We may use your Personal Information in combination with any other information (whether personally identifiable or not) that we have otherwise acquired. We use your e-mail address as a customer identifier on the Site. In addition, we may send you periodic communications by e-mail or regular mail, such as news updates, special promotional offers or information on our products or services which may be of interest to you. If you later wish to opt-out of receiving such promotional communications from us at any time, simply follow the instructions in Section VI.

With Whom We May Share Your Information

Kokoro has not and will not sell or rent your Personal Information to third parties for their direct marketing purposes. Except as disclosed below, you should never receive solicitations (i.e. "junk mail") from unaffiliated third parties as a result of shopping or visiting Kokoro. However, we may disclose your Personal Information to third parties for other purposes, as set forth in this Privacy Policy. We may sometimes use other businesses to perform certain services for us, such as maintaining the Site and our mailing lists, processing orders and delivering products, sending postal mail and providing marketing assistance and data analysis. We may provide Personal Information to those businesses when that information is necessary for them to complete a requested transaction or otherwise perform their duties.

As Kokoro develops, we may buy other businesses or their assets or sell our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that Kokoro or all of its assets are acquired, customer information would be one of the transferred assets.

Kokoro fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personal Information or other information to satisfy any law, regulation, subpoena, or government request, or in connection with litigation. Kokoro reserves the right to release Personal Information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use Agreement, even without a subpoena, warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the Site, or to protect the rights or property of Kokoro, its affiliates, or any of their officers, directors, or employees, agents, third party content providers, suppliers, sponsors, or licensors. Kokoro also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.

VI. Privacy Preferences/Opt-Out

You can change or update your Personal Information on the Site by accessing your account page. Kokoro also offers you control over your privacy preferences through a request submitted at our Unsubscribe page, where you can request to not receive promotional materials from us. You may update these preferences at any time. Please allow sufficient time for your preferences to be processed.

If you do not want to receive promotional e-mails from Kokoro, please follow one of the three options below:


  • You may opt-out from receiving promotional e-mail when registering for an account. When providing your account information, simply uncheck the box that asks whether you would like to receive e-mail updates about our new features, services and special offers, and we will not send you any promotional information via e-mail.
  • You may unsubscribe from receiving promotional e-mails of certain types (or a company wide unsubscribe) at any time by using the Unsubscribe page. Click here to unsubscribe now. Please pay careful attention to the various options for unsubscribing from our promotional e-mails. You may have the option to unsubscribe from one or more special interest e-mail lists or unsubscribe from all promotional e-mails from us.
  • When you receive a promotional e-mail from Kokoro, it will contain a link that allows you to stop the delivery of e-mail messages from us. If you decide to use this opt-out link, you will no longer receive special offers, valuable coupons, new product introductions and informational health and wellness newsletters from Kokoro; however, you will continue to receive non-promotional e-mails from us, such as order confirmations.

VII. Security

Kokoro intends to take reasonable steps to protect the Personal Information that you share with us from unauthorized access or disclosure. When you transmit Personal Information to our servers, your information is protected by both a "firewall" (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network) and industry standard SSL (secure socket layer) encryption. Unfortunately, no data transmission over the Internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your Personal Information.

If you create an account on the Site, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.

Credit card information collected by Kokoro is encrypted through SSL before it is transmitted over the Internet.

VIII. Children's Privacy

This Site is not intended for use by children under the age of 13 and Kokoro does not knowingly collect or use any Personal Information from such children. If you are under the age of 13, do not submit any information to this Site.

IX. Changes to Privacy Policy

The terms of this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage of the Site for a reasonable period of time after such changes are made that this Privacy Policy has been updated, and by changing the "Last Updated" date at the top of this Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes. If you have questions about this Privacy Policy, or believe that Kokoro has acted inconsistently with this Privacy Policy, please contact us.

X. Third Party Websites

Please note that you may have cookies placed on your computer by third party websites that refer you to the Site. Although we do not share your Personal Information with these third party websites, they may be able to link certain non-personally identifiable information we transfer to them with Personal Information they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, Kokoro would like to inform you that anytime you click on links (including advertising banners), which take you to third party websites, you will be subject to the third parties' privacy policies.

While we support the protection of our customer's privacy on the Internet, Kokoro expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.

XI. Miscellaneous

This Privacy Policy and the privacy practices of Kokoro will be subject exclusively to the laws of the State of California within the United States. Kokoro makes no representation that this Privacy Policy and our practices comply with the laws of any other country or jurisdiction.

This Site is designed for residents of the United States. Visitors who use the Site and reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of the United States, by using our Site, you understand that we will collect certain information from you that you voluntarily submit to us and you consent to the transfer, processing, storage and use of your information to and in the United States.

XII. Contact Us

If this Privacy Policy does not answer your questions about our data practices, please contact us.

XIII. Your California Privacy Rights

California Civil Code Section 1798.83 permits customers of Kokoro who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to info@kokorohealth.com.